Arteana's After Care Service will assist with all possible repairs and any spare parts you may require. With skill and care, our craftsmen use genuine components to rebuild and reconstruct the shoe to its original specifications. Refurbishment covers complete sole and heel replacement, new insole, re-polishing and return in a new box with new shoe bags.

Faulty items purchased from a store or website other than our official online shop at are handled personally by the original store or website.

If you purchased from Arteana's online shop, please contact our Customer Care team via and they will arrange for your shoes to be inspected.