ARTEANA

Shipping

At Arteana, we aim to provide a seamless shopping experience, ensuring that every step reflects our commitment to excellence.

Delivery

Complimentary Worldwide Shipping

All orders are shipped free of charge using FedEx Worldwide Express.

Estimated Delivery Times

  • European Union: 2-3 business days.
  • International: 5-7 business days.

Order Types

  • In-Stock: Shipped within 1-2 business days.
  • Made-to-Order: Handcrafted on demand and shipped within 4-6 weeks.
  • Pre-Orders: Dispatched within 12 weeks, unless otherwise stated.

Tracking

You will receive an email with your tracking details once your package has been dispatched, allowing you to monitor its journey.

Liability

Once shipped, responsibility for your order transfers to FedEx Worldwide Express, including applicable insurance. While we cannot refund lost or stolen packages after delivery, our Customer Care team is available to assist with claims through FedEx.

Returns & Exchanges

If your purchase isn’t perfect, Arteana offers complimentary returns and exchanges within 28 days of delivery.

  1. Contact Us
    Email returns@arteanafashion.com with your order number, the reason for return, and whether you’d like an exchange or a refund.
  2. Return Label
    Use the pre-paid return label provided in your original package. If lost, contact us to receive a replacement.
  3. Prepare Your Parcel
    a) Ensure all items are in their original packaging and condition, including dust bags and protective materials.
    b) Remove old shipping labels and attach the new return label to the outside of the box.
  4. Arrange Shipment
    a) Schedule a FedEx pickup at FedEx.com, or
    b) Drop off your package at a FedEx service point.
  5. Tracking
    Retain your return tracking number to monitor your parcel’s progress back to Arteana.

Exchanging Your Order

  • Exchange Options: Exchanges are available for size, color, or style preferences, subject to stock availability. If the requested item is not in stock, we will process a refund instead.
  • Processing Time: Exchanges are processed upon receipt and inspection of the returned items. The new item will be shipped to you within 1-2 business days for in-stock products.

Guidelines for Returns & Exchanges

  • Items must be returned in their original, unused condition with all packaging and tags intact.
  • Returns and exchanges must be shipped from the same destination as the original delivery address.
  • Refunds will be issued to the original payment method after inspection.
Customer Care

For further assistance with your return or exchange, please contact us:

  • Email: returns@arteanafashion.com

  • WhatsApp: +45 51994212