Q&A
Frequently Asked Questions
1. Do you ship internationally?
Yes, we offer international shipping to a wide range of countries. All international orders are shipped with FedEx Worldwide Express to ensure a fast and reliable delivery experience.
2. Can I track my order?
Yes, once your order has shipped, you will receive an email with your tracking number. You can track your order on the FedEx website or through the tracking link provided.
3. What is Arteana's return policy?
Arteana offers complimentary returns and exchanges within 28 days of delivery. If you’re not completely satisfied with your purchase, we’re here to help.
For full details and instructions, please visit our Delivery & Returns page.
4. What is the fit of Arteana shoes?
Our shoes are true to size, so we recommend ordering your usual size. For further help with sizing or if you have specific questions, feel free to reach out to our Customer Care team.
5. How do I contact Customer Care?
If you have any other questions or need assistance with your order, feel free to contact us:
- Email: customercare@arteanafashion.com
- WhatsApp: +45 51994212
6. Can I change or cancel my order after placing it?
Orders are processed quickly, so once an order has been placed, we’re unable to change or cancel it. If you realize you’ve made an error or need assistance, please reach out to us as soon as possible at costumercare@arteanafashion.com, and we will do our best to assist you before it ships.
7. How do I care for my Arteana shoes?
To ensure your Arteana shoes remain in perfect condition, we recommend following our care instructions for each shoe material (leather, suede, textiles, etc.). You can find full details on proper care and maintenance on our Shoes Care page.
8. Do you offer repairs for my Arteana shoes?
Yes, we offer a repair service for any defects in workmanship. If your shoes require repair due to wear and tear, or if the outsole of high heels needs fixing, please contact our Customer Care team, and we’ll arrange for repairs to be done free of charge (subject to terms and conditions).
9. What if my package is lost or damaged?
Arteana cannot provide refunds for lost or stolen packages after delivery. In the rare case of missing parcels, please contact our Customer Care team who will help you file a missing package claim with FedEx and resolve the issue as quickly as possible. Please retain your tracking information, as it will be required to proceed with the claim.